Shipping policy

The Dart Depot will dispatch your order the same day as purchased up until 2pm. After this time, we'll dispatch the following day. Parcels are delivered to you, signature required, using NZ Post for New Zealand and FedEx or DHL for other countries. If you prefer your items sent without signature required, please make a note of this in your order notes at checkout. Rural deliveries do not require a signature.

Delivery timeframe:

  • 1-2 days to all NZ major urban centers.
  • 3-5 days to Australia, Hong Kong, Singapore, Malaysia, Philippines, Czech Republic, USA, Canada & Pacific Islands.

If your item is going to a rural area, delivery may take an additional 24-48 hours. Rural deliveries do not require signature.

Shipping costs:

  • NZ-wide - NZD$6
  • Australia, Fiji, Samoa, Hong Kong, Malaysia, Philippines & Singapore - NZD$20 (Refer to import duties & taxes below)
  • USA, Canada & Other Pacific Islands - NZD$30 (Refer to import duties & taxes below)
  • Czech Republic - NZD$40 (Refer to import duties & taxes below)

Important to note:

Generally speaking, we aim to have your parcel delivered to you within the timeframes above. Of course, the courier companies do their best to deliver your parcels to the above guidelines. But, sometimes events beyond their control may mean they may take an extra day or so to deliver. As such, please note that they cannot guarantee delivery within the above service standards.

If you have any questions about the delivery of your parcel, please first check the Track and Trace page using your tracking link sent with your order dispatch email, then contact us if you have any further queries about your order: hello@thedartdepot.co.nz

Import duties & taxes (applies to outside of NZ only):

Our prices do not include international import duties and taxes, if you reside outside of New Zealand. Please be aware of your local import duties and taxes when placing an order from outside of New Zealand. If international import duties and taxes apply in your country of residence, you will incur those charges to have your parcel released to you.