Returns & Terms
We pride ourselves on excellent customer service – so please talk to us about any problems and let us get it sorted.
BEST Price Promise!
Find a lower price stocked on a NZ based website and we'll beat it by 10%, that's a promise! Products for best price promise must be identical sku's, in stock & excludes commercial quantities.
To redeem, simply email us firstname.lastname@example.org and we'll look after you.
Faulty or damaged products
We pride ourselves on the quality of our products, in the unlikely event that a product is faulty we will do everything we can to resolve this situation to your satisfaction. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.
If you received an item you didn't order.
If you have received an item different to the one you ordered, please contact our Customer Service team who will work with you to resolve the problem as quickly as possible.
Change of mind returns
We are willing to offer you a 30 day money back or complimentary exchange policy provided that the items are returned to our warehouse in their original unused condition with the original packaging and tags.
All undamaged correctly returned products will be refunded to the purchasers credit card as soon as the goods are received by us.
We will reimburse postage for damaged, defective or incorrectly sent items only. We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care.
How to make a return
Contact us by email and we will send you a return form email@example.com
Once we have received the returned products we will notify you by phone or email of your exchange or refund entitlement. Goods not received If for some reason your order has not been received, please contact us for a track and trace.
If you haven't informed us within one month of your order date, we cannot offer any compensation or replacement stock.
Please note that from order placement our standard delivery leadtime is 2-3 days NZ wide. If you are wanting priority delivery, please let us know.